Privacy Policy
Last updated: September 2026
ElderNest ("we", "us", or "our") operates eldernest.info. This policy explains how we collect, use, and protect information when you use our website.
1. Information We Collect
We collect limited information to operate and improve the service:
- Enquiries and WhatsApp requests: When you ask for help or submit an enquiry, we may collect your name, email address, phone or WhatsApp number, location, care requirement, and the facility or page you were viewing. This information is used only to facilitate your care request.
- Anonymous contact activity: We record when a WhatsApp button is clicked so we can measure whether our pages are useful. A click alone does not give us your name, phone number, or WhatsApp identity.
- Usage data: We use Google Analytics 4 (with IP anonymisation enabled) to understand how visitors use the site. This includes pages visited, time on site, and general location data. No personally identifiable information is collected through analytics.
- Cookies: Google Analytics uses cookies to distinguish users. You can opt out by using the Google Analytics Opt-out Browser Add-on.
2. How We Use Your Information
- To respond to enquiries and connect you with the facility or suitable care providers you requested
- To understand usage patterns and improve the site
- When you request a specific facility, we may share your enquiry details with that facility so it can respond. We do not sell or rent your personal information for unrelated marketing.
3. Facility Listings
Facility information on ElderNest is compiled from publicly available sources and facility websites. We strive for accuracy but cannot guarantee all information is current. Always verify details directly with the facility. Information on this site does not constitute medical advice.
4. Data Retention
Enquiry data is retained for up to 12 months. Analytics data is retained per Google's standard retention policies.
5. Your Rights
You have the right to request access to, correction of, or deletion of personal data we hold about you. To make a request, contact us at the address below.
6. Third-Party Services
7. Contact
For privacy enquiries, contact us via the enquiry form on any facility listing, or email us at hello@eldernest.info.
8. Changes to This Policy
We may update this policy periodically. The date at the top of this page reflects the most recent revision.