Privacy Policy

Last updated: March 2026

ElderNest ("we", "us", or "our") operates eldernest.info. This policy explains how we collect, use, and protect information when you use our website.

1. Information We Collect

We collect limited information to operate and improve the service:

• Enquiry forms: When you submit an enquiry about a facility, we collect your name, email address, and message. This information is used only to facilitate your enquiry.
• Usage data: We use Google Analytics 4 (with IP anonymisation enabled) to understand how visitors use the site. This includes pages visited, time on site, and general location data. No personally identifiable information is collected through analytics.
• Cookies: Google Analytics uses cookies to distinguish users. You can opt out by using the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

• To respond to enquiries you submit about senior care facilities
• To understand usage patterns and improve the site
• We do not sell, rent, or share your personal information with third parties for marketing purposes

3. Facility Listings

Facility information on ElderNest is compiled from publicly available sources and facility websites. We strive for accuracy but cannot guarantee all information is current. Always verify details directly with the facility. Information on this site does not constitute medical advice.

4. Data Retention

Enquiry data is retained for up to 12 months. Analytics data is retained per Google's standard retention policies.

5. Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you. To make a request, contact us at the address below.

6. Third-Party Services

• Google Analytics 4 — usage analytics (Google Privacy Policy)
• Formspree — enquiry form processing (Formspree Privacy Policy)
• Vercel — website hosting (Vercel Privacy Policy)

7. Contact

For privacy enquiries, contact us via the enquiry form on any facility listing, or email us at hello@eldernest.info.

8. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent revision.